/* Socialhyph Inbox - one stylesheet for the agent app and the admin panel.
   Colours are tokens (light + dark). Change the brand here, nowhere else. */
@font-face{font-family:'Poppins';font-weight:400;font-style:normal;font-display:swap;src:url(/fonts/poppins-400.woff) format('woff')}
@font-face{font-family:'Poppins';font-weight:500;font-style:normal;font-display:swap;src:url(/fonts/poppins-500.woff) format('woff')}
@font-face{font-family:'Poppins';font-weight:700;font-style:normal;font-display:swap;src:url(/fonts/poppins-700.woff) format('woff')}
:root{
  --bg:#eef2f9; --surface:#ffffff; --surface-2:#f6f8fc; --ink:#0b1630; --muted:#5a6a8e; --line:rgba(11,22,48,.10);
  --navy:#0a1b3d; --navy-2:#13306a; --on-navy:#ffffff; --on-navy-muted:#aebbdc;
  --yellow:#ffc72c; --yellow-ink:#5a4200; --yellow-soft:#fff4d1;
  --green:#1faa59; --green-soft:#e2f6ea; --green-ink:#0f6b37;
  --red:#d23b3b; --red-soft:#fdeaea; --amber:#a86a12; --amber-soft:#fdf2dc;
  --blue-soft:#e6eeff; --blue-ink:#22418a;
  --bubble-in:#ffffff; --bubble-out:#dcf5e5; --chat-bg:#e9eef7;
  --font:'Poppins',system-ui,-apple-system,'Segoe UI',Roboto,Arial,sans-serif;
  --mono:ui-monospace,SFMono-Regular,Menlo,Consolas,'Liberation Mono',monospace;
  --r:14px; color-scheme:light;
}
@media (prefers-color-scheme: dark){:root{
  --bg:#060d1f; --surface:#0d1a36; --surface-2:#11213f; --ink:#e7edf9; --muted:#97a7ca; --line:rgba(231,237,249,.10);
  --navy:#040b1c; --navy-2:#132a58; --on-navy-muted:#8f9fc4;
  --yellow-ink:#ffdb7a; --yellow-soft:#3a3011; --green:#34c26f; --green-soft:#10331f; --green-ink:#7fe0a7;
  --red:#f06464; --red-soft:#3a1517; --amber:#e5a540; --amber-soft:#36290f; --blue-soft:#16274d; --blue-ink:#a9c0ff;
  --bubble-in:#132447; --bubble-out:#11402a; --chat-bg:#081430; color-scheme:dark}}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;background:var(--bg);color:var(--ink);font-family:var(--font);font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased}
a{color:var(--blue-ink)}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer}
:focus-visible{outline:2px solid var(--yellow);outline-offset:2px}
[hidden]{display:none!important}
.mono{font-family:var(--mono);font-variant-numeric:tabular-nums}
.num{font-variant-numeric:tabular-nums}
svg.i{width:18px;height:18px;flex:none;stroke:currentColor;fill:none;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.muted{color:var(--muted)}
.hint{font-size:12px;color:var(--muted);margin:6px 0 0}

/* Buttons, chips, forms */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid var(--line);background:var(--surface);color:var(--ink);border-radius:10px;padding:8px 12px;font-weight:500;font-size:13px;text-decoration:none;white-space:nowrap}
.btn:hover{border-color:var(--muted)}
.btn.pri{background:var(--navy);border-color:var(--navy);color:#fff}
.btn.go{background:var(--green);border-color:var(--green);color:#fff}
.btn.y{background:var(--yellow);border-color:var(--yellow);color:#0a1b3d}
.btn.bad{color:var(--red)}
.btn.sm{padding:5px 9px;font-size:12px;border-radius:8px}
.btn.full{width:100%}
.btn:disabled{opacity:.5;cursor:not-allowed}
.chip{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:500;padding:1px 8px;border-radius:999px;background:var(--surface-2);color:var(--muted);border:1px solid var(--line);white-space:nowrap}
.chip.ref{font-family:var(--mono);background:var(--blue-soft);color:var(--blue-ink);border-color:transparent}
.chip.new{background:var(--green-soft);color:var(--green-ink);border-color:transparent}
.chip.rep{background:var(--yellow-soft);color:var(--yellow-ink);border-color:transparent}
.chip.warn{background:var(--amber-soft);color:var(--amber);border-color:transparent}
.chip.bad{background:var(--red-soft);color:var(--red);border-color:transparent}
.form{display:grid;gap:10px}
.form label{display:grid;gap:3px;font-size:12px;color:var(--muted);font-weight:500}
.form label.check{display:flex;gap:8px;align-items:center;color:var(--ink);font-size:13px}
.form input:not([type=checkbox]):not([type=radio]),.form select,.form textarea,.inp{border:1px solid var(--line);background:var(--surface-2);border-radius:9px;padding:8px 10px;font-size:14px;color:var(--ink);width:100%}
.form .two{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.form .three{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}
.err{background:var(--red-soft);color:var(--red);padding:10px 14px;border-radius:10px;font-size:13px}
.ok{background:var(--green-soft);color:var(--green-ink);padding:10px 14px;border-radius:10px;font-size:13px}
.temp{background:var(--yellow-soft);color:var(--yellow-ink);padding:12px 14px;border-radius:10px;font-size:14px}
.switch{position:relative;width:40px;height:22px;border-radius:999px;border:0;background:var(--line);padding:0;flex:none}
.switch::after{content:"";position:absolute;top:3px;left:3px;width:16px;height:16px;border-radius:50%;background:#fff;transition:transform .15s}
.switch.on{background:var(--green)}
.switch.on::after{transform:translateX(18px)}
.dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--muted);margin-right:6px;vertical-align:middle}
.dot.online{background:var(--green)} .dot.away{background:var(--amber)} .dot.offline{background:var(--muted);opacity:.5}

/* Chat bubbles (shared by agent app and admin chat view) */
.msgs{flex:1;overflow-y:auto;padding:16px 4% 10px;display:flex;flex-direction:column;gap:6px;background:var(--chat-bg)}
.day{align-self:center;font-size:11.5px;color:var(--muted);background:var(--surface);padding:3px 10px;border-radius:999px;margin:8px 0}
.b{max-width:min(78%,520px);padding:7px 10px 5px;border-radius:12px;background:var(--bubble-in);box-shadow:0 1px 0 rgba(0,0,0,.05);align-self:flex-start;overflow-wrap:anywhere;white-space:pre-wrap}
.b.out{align-self:flex-end;background:var(--bubble-out)}
.b.blocked{background:var(--red-soft);color:var(--red);border:1px dashed var(--red)}
.b.failed{border:1px solid var(--red)}
.b .meta{display:flex;justify-content:flex-end;gap:6px;font-size:10.5px;color:var(--muted);margin-top:2px;white-space:normal}
.b img{display:block;max-width:100%;max-height:320px;border-radius:8px;margin-bottom:4px;cursor:zoom-in}
.b audio,.b video{display:block;max-width:100%;margin-bottom:4px}
.b .file{display:flex;gap:8px;align-items:center;padding:8px;border-radius:8px;background:var(--surface-2);margin-bottom:4px;text-decoration:none;color:var(--ink)}
.b .err-line{font-size:11.5px;color:var(--red);margin-top:3px;white-space:normal}
.sysm{align-self:center;max-width:90%;text-align:center;font-size:12px;color:var(--muted);background:var(--surface);border:1px dashed var(--line);padding:5px 12px;border-radius:10px}
.sysm.bad{color:var(--red);background:var(--red-soft);border-color:transparent}

/* ================= Admin ================= */
.adm{display:grid;grid-template-columns:232px minmax(0,1fr);min-height:100%}
.side{background:var(--navy);color:var(--on-navy-muted);padding:14px 10px;position:sticky;top:0;height:100vh;overflow-y:auto}
.side .brand{display:flex;align-items:center;gap:10px;color:#fff;font-weight:700;padding:4px 10px 14px}
.logo{width:30px;height:30px;border-radius:9px;background:var(--yellow);color:#0a1b3d;display:grid;place-items:center;font-weight:700;font-size:15px;flex:none}
.side a{display:flex;align-items:center;gap:10px;color:inherit;padding:8px 12px;border-radius:10px;text-decoration:none;font-weight:500}
.side a:hover{background:rgba(255,255,255,.06);color:#fff}
.side a.on{background:var(--yellow);color:#0a1b3d}
.side .lab{font-size:10.5px;letter-spacing:.09em;text-transform:uppercase;padding:14px 12px 6px;opacity:.7}
.side .cnt{margin-left:auto;background:var(--red);color:#fff;border-radius:999px;font-size:11px;font-weight:700;padding:0 7px}
.side form{margin:0}
.side .foot{margin-top:14px;padding:10px 12px;border-top:1px solid rgba(255,255,255,.1);font-size:12px}
.side .foot button{background:none;border:0;color:var(--on-navy-muted);padding:0;text-decoration:underline}
.main{padding-block:22px 48px;padding-inline:max(18px,env(safe-area-inset-left,0px)) max(18px,env(safe-area-inset-right,0px));min-width:0}
.in{max-width:1200px;margin:0 auto;display:grid;gap:16px}
.h1{display:flex;align-items:flex-end;justify-content:space-between;gap:12px;flex-wrap:wrap}
.h1 h1{margin:0;font-size:22px;font-weight:700;text-wrap:balance}
.h1 p{margin:2px 0 0;color:var(--muted);font-size:13px;max-width:75ch}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px}
.kpi{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:12px 14px}
.kpi span{font-size:12px;color:var(--muted);font-weight:500}
.kpi b{display:block;font-size:23px;font-weight:700;font-variant-numeric:tabular-nums;margin-top:2px}
.kpi small{font-size:11.5px;color:var(--muted)}
.kpi.warn b{color:var(--amber)} .kpi.bad b{color:var(--red)} .kpi.good b{color:var(--green-ink)}
.box{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);min-width:0}
.box>h2{margin:0;padding:12px 16px;font-size:14px;font-weight:700;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}
.box>h2 small{font-weight:400;color:var(--muted);font-size:12px}
.pad{padding:14px 16px}
.tw{overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:13px}
th{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:500;text-align:left;padding:9px 12px;border-bottom:1px solid var(--line);white-space:nowrap;background:var(--surface-2)}
td{padding:9px 12px;border-bottom:1px solid var(--line);white-space:nowrap;font-variant-numeric:tabular-nums;vertical-align:middle}
td.wrap{white-space:normal;min-width:220px}
tr:last-child td{border-bottom:0}
.r{text-align:right}
tfoot td{font-weight:700;background:var(--surface-2)}
.grid2{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(0,1fr);gap:16px}
.alert{display:flex;gap:10px;align-items:flex-start;padding:10px 16px;border-bottom:1px solid var(--line);font-size:13px}
.alert:last-child{border-bottom:0}
.alert small{display:block;color:var(--muted)}
.setrow{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:16px;padding:14px 16px;border-bottom:1px solid var(--line);align-items:center}
.setrow:last-child{border-bottom:0}
.setrow b{display:block;font-size:13.5px;font-weight:500}
.setrow span{font-size:12.5px;color:var(--muted)}
.setrow input[type=number],.setrow select{width:120px;border:1px solid var(--line);background:var(--surface-2);border-radius:9px;padding:6px 8px}
.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.filters select,.filters input{border:1px solid var(--line);background:var(--surface);border-radius:9px;padding:7px 10px;max-width:100%}
.pager{display:flex;gap:6px;flex-wrap:wrap;align-items:center;padding:10px 16px}
.pager a,.pager span{padding:4px 10px;border:1px solid var(--line);border-radius:8px;text-decoration:none;color:var(--ink);font-size:12.5px}
.pager .on{background:var(--navy);color:#fff;border-color:var(--navy)}
.inline{display:inline}
details.edit>summary{cursor:pointer;list-style:none}
details.edit>summary::-webkit-details-marker{display:none}
details.edit[open]{background:var(--surface-2)}
.chatbox{display:flex;flex-direction:column;height:62vh;min-height:360px;border-radius:var(--r);overflow:hidden;border:1px solid var(--line)}
.kv{display:grid;grid-template-columns:auto 1fr;gap:6px 12px;font-size:13px;margin:0}
.kv dt{color:var(--muted)}
.kv dd{margin:0;font-weight:500;min-width:0;overflow-wrap:anywhere}
.code{font-family:var(--mono);background:var(--surface-2);border:1px solid var(--line);padding:2px 6px;border-radius:6px;font-size:12.5px;overflow-wrap:anywhere}

/* Auth pages */
.auth{min-height:100%;display:grid;place-items:center;padding:24px max(16px,env(safe-area-inset-left,0px))}
.auth form{background:var(--surface);border:1px solid var(--line);border-radius:18px;padding:26px;width:min(380px,100%);display:grid;gap:14px}
.auth h1{margin:0;font-size:20px}
.auth .brand{display:flex;gap:10px;align-items:center;font-weight:700}

@media (max-width:1000px){.grid2{grid-template-columns:1fr}}
@media (max-width:760px){
  .adm{grid-template-columns:1fr}
  .side{position:sticky;top:0;height:auto;display:flex;gap:4px;overflow-x:auto;padding:8px 10px;z-index:20;padding-top:calc(8px + env(safe-area-inset-top,0px))}
  .side .lab,.side .foot{display:none}
  .side .brand{padding:0 6px}
  .side a{white-space:nowrap;padding:7px 11px}
  .form .two,.form .three{grid-template-columns:1fr}
  .h1 h1{font-size:19px}
}
@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}